These Terms & Conditions govern your access to and use of the Romabet platform. Please read them carefully before registering an account or placing any bet. By using Romabet, you confirm that you have read, understood, and agreed to all terms set out below.
Last updated: January 2026These Terms & Conditions ("Agreement", "Terms") constitute a legally binding agreement between you ("Member", "User", "you") and Romabet ("Platform", "we", "us", "our"), the operator of the online sports betting and live casino services accessible at romabet.casa ("the Site").
By accessing the Site, registering a Member account, depositing funds, placing wagers, or using any feature of the Romabet platform, you unconditionally accept and agree to be bound by this Agreement in its entirety. If you do not agree to these Terms in full, you must not use the Site.
Romabet offers online sports betting, live dealer casino games, slots, poker, lottery, and related gaming services. These services are provided for entertainment purposes to eligible adult members. The platform operates as an entertainment service; participation in any wagering activity carries financial risk, and you should only bet funds you can afford to lose.
⚠️ Age Restriction: Romabet is strictly for persons aged 21 years and above. It is illegal and prohibited for any person under the age of 21 to register an account, place bets, or use the Platform in any capacity. Romabet reserves the right to suspend any account and void all associated transactions where age verification reveals the Member is under 21.
The following definitions apply throughout this Agreement unless context requires otherwise:
To register and maintain an active Account on Romabet, a Member must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis:
One Account Per Person: Each individual person is permitted to hold only one (1) active Account on Romabet. Duplicate accounts, whether intentional or inadvertent, will result in suspension of all associated accounts and forfeiture of any bonus balances. Real-money deposits will be returned to the originating payment method less any applicable administrative fees.
To register an Account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and valid Malaysian mobile number. You warrant that all information provided is truthful and that you will notify Romabet promptly of any changes to your registered details.
Romabet reserves the right to decline any registration application or suspend an Account at any time without obligation to provide a reason, particularly where eligibility criteria cannot be confirmed or where fraud indicators are detected.
You are solely responsible for maintaining the confidentiality of your Account username and password. You must not share your login credentials with any other person. Romabet will not be liable for any loss or damage arising from unauthorised use of your Account resulting from your failure to maintain credential security.
If you suspect your Account has been compromised or accessed without your authorisation, you must notify our 24/7 support team immediately. Until notification is received, all activity on your Account is your responsibility.
The name on your Romabet Account must match the name on your withdrawal payment method (bank account, e-wallet, or crypto wallet). Romabet will decline withdrawal requests where the recipient name does not match the registered Account name and may request additional verification before processing such transactions.
Romabet accepts deposits in MYR through the following payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT TRC20, BTC, and 7-Eleven Cliqq. Minimum deposit amounts and processing times vary by method and are displayed at the point of transaction.
Romabet reserves the right to decline any deposit from a payment source that cannot be verified as belonging to the Account holder. Third-party deposits — that is, deposits made from a payment account registered in a name other than the Member's own — are not permitted and will be returned to the source.
Withdrawal requests may be submitted at any time, subject to KYC completion, satisfaction of any applicable wagering requirements on bonus funds, and the withdrawal limits in effect at the time of the request. Processing timelines are indicative: e-wallet withdrawals are typically processed within 5–30 minutes; bank transfers may take 1–4 hours during business hours; cryptocurrency withdrawals are subject to blockchain confirmation times.
Romabet reserves the right to carry out additional verification checks on withdrawal requests above certain thresholds, or where fraud indicators are present, before releasing funds. Such checks are conducted in the interests of Account security and regulatory compliance and do not constitute a refusal to pay.
All transactions are denominated in MYR (Malaysian Ringgit) unless otherwise stated at the point of transaction. Cryptocurrency deposits are converted to MYR equivalent at the prevailing exchange rate at the time of crediting. Romabet does not accept liability for exchange rate fluctuations between the time of deposit and the time of withdrawal for cryptocurrency transactions.
A wager is considered accepted and binding once the Platform has confirmed the bet and issued a bet reference number. Bets placed during a period of technical malfunction, where odds were manifestly incorrect, or where the event had already commenced without that information being displayed correctly, may be voided at Romabet's sole discretion.
Odds are offered by Romabet on the basis of probabilities and are subject to change at any time prior to bet acceptance. Accepted bets are settled at the odds displayed at the time of acceptance. Romabet uses results from official sporting bodies, match officials, or recognised third-party data providers to settle markets. In the event of conflicting results data, Romabet's decision is final.
Where odds or terms are published due to a clerical, technical, or human error ("palpable error") that a reasonable person would have recognised as incorrect — including but not limited to impossibly high odds, duplicate markets, or incorrectly stated handicap lines — Romabet reserves the right to void affected bets and return stakes to Members without paying out at the erroneous price.
In-play or live betting markets are subject to rapid odds changes and market suspensions. Bets submitted during a market suspension are not accepted. Delays in internet connectivity between the Member and the Platform may result in bets being submitted after odds have changed; in such cases the Platform may offer revised odds or decline the wager.
Romabet offers various bonuses and promotional offers including welcome bonuses, reload bonuses, cashback, free bets, and VIP tier rewards. Each promotion is subject to specific terms and conditions published at the time of the offer. Members are encouraged to read all promotion-specific terms before opting in.
Bonuses are credited to a designated Bonus Balance and are subject to wagering requirements that must be completed before any derived winnings can be transferred to the real-money Balance or withdrawn. Wagering requirements are specified on a per-promotion basis and represent the minimum turnover that must be achieved.
Romabet actively monitors for signs of bonus abuse, including but not limited to: systematic low-risk wagering strategies designed to minimise variance while clearing wagering requirements; use of multiple accounts to claim the same promotion; exploitation of palpable offer errors; and collusion between Members in relation to promotional terms. Where bonus abuse is identified, Romabet reserves the right to void the relevant bonus, cancel associated bets, and suspend the Account pending investigation.
Welcome bonuses are available to new Members only, one per person, per household, per device, and per IP address. The minimum deposit qualifying for a welcome bonus, the maximum bonus amount, and the applicable wagering multiplier are stated in the offer documentation. Romabet reserves the right to withdraw or modify any welcome offer at any time without prior notice, though changes will not affect offers already accepted by a Member.
Note on Cryptocurrency Bonus: The 2% crypto deposit bonus applies to eligible USDT TRC20 and BTC deposits. This bonus is credited as a direct rebate and is not subject to a separate wagering requirement beyond standard account activity thresholds. Full terms are published in the promotion documentation.
The following conduct is expressly prohibited on the Romabet platform. Violation of any of the below may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities:
Romabet is required to conduct identity verification as part of its anti-money laundering (AML) and responsible gambling obligations. Know Your Customer (KYC) verification is mandatory before a Member's first withdrawal request is processed, and may be required at other points at Romabet's discretion.
Standard KYC verification requires submission of one or more of the following documents, which must be valid, current, and legible:
Withdrawal requests will be placed on hold until KYC documents are reviewed and approved. Romabet aims to complete standard KYC reviews within 24 hours of document submission, subject to document quality and any additional verification required.
For high-value transactions or accounts displaying activity patterns that warrant additional review, Romabet may conduct Enhanced Due Diligence (EDD) requiring further documentation such as source-of-funds statements or proof of income. Members are obligated to cooperate fully with such requests. Failure to provide requested EDD documentation within a reasonable time period may result in Account restriction and return of any verified Balance to the originating payment method.
A Member may request the closure of their Account at any time by contacting Romabet's 24/7 support team. Upon closure request, any verified real-money Balance will be returned to the Member's preferred withdrawal method following standard processing timelines. Bonus Funds that have not met wagering requirements will be forfeited upon account closure.
Romabet reserves the right to restrict, suspend, or permanently close any Account at any time, with or without prior notice, in the following circumstances:
An Account that has had no login activity for a period of twelve (12) consecutive months is classified as dormant. Romabet will make reasonable efforts to contact the Member at their registered email address prior to applying dormancy provisions. A monthly dormancy administration fee of RM10 or the Account's real-money Balance (whichever is lower) may be applied until the Balance reaches zero or the Member re-activates the Account. Members with dormant accounts may reactivate at any time by contacting support and completing any required verification.
All content on the Romabet platform — including but not limited to software, source code, database structures, visual design elements, trademarks, brand names, logos, text, graphics, audio, video, data feeds, and betting markets — is the proprietary intellectual property of Romabet or its licensed suppliers. All rights are reserved.
Members are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. No licence is granted to reproduce, distribute, modify, create derivative works from, publicly display, transmit, or otherwise exploit any Platform content outside of this limited personal use.
Unauthorised reproduction or distribution of any Platform content is strictly prohibited and may result in civil and criminal liability under applicable intellectual property law.
To the fullest extent permitted by applicable law, Romabet, its officers, directors, employees, agents, affiliates, and technology partners shall not be liable to any Member for:
The Platform is provided on an "as is" and "as available" basis. Romabet makes no warranty, express or implied, regarding the uninterrupted availability of the Platform or the accuracy of any odds, data, or information displayed therein.
Gambling Risk: Wagering involves financial risk. You may lose all funds you deposit. Never gamble with money you cannot afford to lose. Romabet accepts no liability for gambling losses incurred by any Member using the Platform.
Romabet is firmly committed to promoting responsible gambling. We take seriously our obligation to ensure the Platform is a safe and controlled environment for all Members. The following tools and policies are available to every Member at no charge:
For more detailed information on responsible gambling tools, resources, and support organisations, please visit our dedicated Responsible Gambling page. The 21+ age policy is non-negotiable and is enforced through identity verification.
Romabet collects and processes personal data in connection with Account registration, KYC verification, transaction processing, customer support, and legal compliance obligations. The nature of the data collected, the purposes for which it is used, the legal bases for processing, Member rights, and data retention periods are described in full in our Privacy Policy.
By registering an Account, you confirm that you have read and understood the Privacy Policy and consent to the collection and processing of your personal data as described therein. You may exercise your data rights at any time by contacting our support team.
These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute, claim, or controversy arising from or relating to these Terms, the Member and Romabet agree to first attempt resolution through direct engagement with Romabet's customer support team.
Romabet will acknowledge formal dispute communications within five (5) business days and endeavour to resolve disputes within thirty (30) calendar days of receipt. If a dispute cannot be resolved through direct engagement, the parties agree to pursue resolution through binding arbitration in accordance with applicable arbitration rules before resorting to litigation.
Nothing in this clause shall prevent Romabet from seeking urgent injunctive relief in any competent court of jurisdiction to prevent irreparable harm arising from a Member's breach of these Terms.
Romabet reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Where changes are material, Romabet will provide at least seven (7) days' advance notice via email to the Member's registered address and/or a prominent notice on the Platform prior to the changes taking effect.
Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If a Member does not agree to the amended Terms, they must cease use of the Platform and may request Account closure. Members who close their Account within the notice period will have their real-money Balance returned to their preferred withdrawal method without penalty.
If you have any questions, concerns, or formal enquiries regarding these Terms & Conditions, please contact the Romabet support team through the following channels:
When submitting a formal complaint or dispute, please include your Account username, the nature of the issue, relevant transaction IDs or bet reference numbers, and any supporting documentation. This will assist us in resolving your matter as efficiently as possible.
Romabet values every Member's experience. If something hasn't gone right, we want to know about it. Our support team is based on the platform and available around the clock to assist Members across Malaysia, from Kuala Lumpur to Kota Kinabalu.
Romabet's Terms & Conditions are designed to create a fair, transparent, and secure environment for every Malaysian member. Here's what they specifically safeguard.
Strict 21+ verification ensures every member on the platform is a legal adult. Our KYC process confirms identity before any withdrawal is processed, protecting both the member and the integrity of the platform.
Prohibitions on automated betting tools, collusion, bonus abuse, and multi-accounting maintain a level playing field. Romabet's monitoring systems detect and act on patterns of prohibited conduct.
Clear rules on deposits, withdrawals, name matching, and third-party payment restrictions protect your funds. All Malaysian payment methods — Touch 'n Go eWallet, DuitNow, FPX, and bank transfers — are governed by these standards.
Wagering requirements, eligible game contributions, and bonus expiry periods are clearly defined. No hidden conditions on welcome bonuses, reload offers, or VIP cashback — what you see is what applies.
Deposit limits, session reminders, cooling-off periods, and self-exclusion are all enforceable under these Terms. Requesting these controls is a Member right and Romabet is obligated to action them promptly.
A structured complaints process means no Member concern goes unacknowledged. Romabet commits to formal dispute acknowledgement within 5 business days and resolution within 30 calendar days where possible.
Now that you've reviewed Romabet's Terms & Conditions, visit the homepage to explore our full platform — sports betting, live casino, and more, built for Malaysian players.
Have questions about these Terms? Contact our 24/7 support via Live Chat on the platform or email [email protected]